This article gave information on when to implement different information systems because of various benefits from planning, report generating, and analysis capabilities. It discussed most systems are built without enough consideration for the individual company’s business process. The article’s suggestion was for end users to be directly involved in the design process with frequent meetings and tests. It eliminates the issue of systems architects getting distracted by the technical elegance of a system at the cost of user-friendliness or functionality. However, this approach slows down normal business by disrupting employees.
I agree with the article that managers need to ensure systems are built with the business benefits as the main goal, but I don’t think that end users need to be actively involved with each step. When a new IS is being designed, managers can call meetings between their employees and their architects to discuss how the IS will need to operate daily. Then the managers can discuss underlying policies and processes that need to be built into different views and transactions. That way the architects have enough information to start working and regular employees are not taken away from their usual jobs any more than is necessary.
https://hbr.org/1976/11/how-effective-managers-use-information-systems