This article discusses the idea that although many banks and financial institutions are looking into technological advances that could help stream line their services, bankers should not be completely worried that their jobs will be taken by artificial intelligence. People believe that artificial intelligence can be used as an encyclopedia in order to compliment the branch bankers. The information is already known by branch bankers will be multiplied with further access to an AI system. AI can be implemented to automate repetitive tasks, yet many customers continue to seek in person help when consulting about personal finance needs. Another benefit to AI would be that if they can handle these mundane work, bankers could be tasked to do more of the high service level work.
Overall, I do not fully agree with the point of view this article. While I can see how AI could possibly help branch bankers, I think that technological advances will continue to displace branch workers and others that do similar work. My generation sees less and less of a need to even go into a bank branch which is a trend I think likely will continue. There will continue to be new ways developed that will make their work replaceable.
https://www.americanbanker.com/news/why-branch-bankers-shouldnt-fear-bots