The fulfillment process includes the following processes: responding to a customer inquiry, creating a quote, processing a sales order, shipping the goods, and billing the customer and receiving payment.
On a side note, I attended the SAP Haus Party this past Thursday, where I met and talked with SAP employees, and learned about products and projects they were working on, like their CRM and 3D printing products.
A friend of mine started using this Food delivery service called Blue Apron, a startup that delivers food ingredients to you on a weekly basis. Once the food ingredients are delivered to you, you can cook meals from recipes that they provide. The fulfillment process for a startup like this is pretty important, as it is important that the ingredients reach the customer in a timely manner, and effective fulfillment processes can help ensure quality of the food once it reaches the customer.
It is interesting to see how Blue Apron will continue to grow and expand its customer base. Currently, Blue Apron has “4,000 employees distributing 8 million meals a month”. As the startup continues to expand, I’m interested to see how to make its fulfillment and distribution process more efficiently, while continuing to make more money.
Source:
https://www.bloomberg.com/view/articles/2016-10-07/meal-delivery-startups-show-tech-disrupted